Receive, log, troubleshoot, resolve, or escalate Customer Service Requests received via Automated Call Distribution (ACD) System or through other means. Regular communication occurs with other Technical Support, Sales, and Management conveying info on technical problems, Customer anomalies, and resolution management for site-specific issues. Critical functions Serves as a resource for Internal ...
Monitor escalations from other tiers of the Technical Help Desk Assist in developing skilled Technical Support Representatives. Work with various 3rd parties (Customers, Developers, System Administrators, and Vendors) to resolve issues Maintain documentation through a ticketing system and update operational procedures as needed. Knowledge of Windows seven and server 2008 Strong, demonstrated tr...
-Deliver consulting project activities for medium- to longterm engagements requiring varied interpersonal and computer skills. -Maintain technical responsibilities, which include problem identification, implementation, testing, client training, and solution deployment. -Analyze complex data and identify patterns, recommend actions, and measure outcomes. -Coordinate with technical staff to under...