Receive, log, troubleshoot, resolve, or escalate Customer Service Requests received via Automated Call Distribution (ACD) System or through other means. Regular communication occurs with other Technical Support, Sales, and Management conveying details on technical problems, Customer anomalies, and resolution management for site-specific issues. Critical functions Serves as a resource for Intern...
Monitor escalations from other tiers of the Technical Help Desk Assist in developing skilled Technical Support Representatives. Work with various 3rd parties (Customers, Developers, System Administrators, and Vendors) to resolve issues Maintain documentation through a ticketing system and update operational procedures as needed. Knowledge of Windows seven and server 2008 Strong, demonstrated tr...
Visiting Assistant Scientists, Conservation Ecologist Illinois Natural History Survey (INHS) Prairie Research Institute (PRI) University of Illinois at Urbana-Champaign (UIUC) The Illinois Natural History Survey (INHS) has been the guardian and recorder of the biological resources of Illinois-the state's biological memory. With more than 260 scientists and staff, INHS is recognized as the premi...